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Customer Service

Shipping & Delivery

PLEASE NOTE - 1 SHOT DELIVERY RESTRICTIONS
1 Shot and certain other products are highly flammable and considered dangerous goods for shipping purposes. Delivery costs are calculated on a case-by-case basis, and may be high for international orders. Please contact us if you'd like an accurate quote for your order.

Within The British Isles

The standard shipping fee within mainland UK is £3.95 for orders under £39.  For order totals over £39 shipping is free. Shipping is also free if your order total exceeds £20 and the parcel weighs less than 400g.

Additional surcharges may be incurred on orders being sent to Highlands & Islands, Northern Ireland, the Channel Islands and EIRE depending on the size or weight of the parcel. The table below shows a guide to our shipping prices to these destinations. If you order from Pinstripinguk.com the shipping fee will be calculated and added to your order on checkout. Please note that the table does not account for volumetric oversized orders, or additional necessary packaging.

 

Over £20
Under 400g

Under £39
Under 1kg

Under £39
Over 1Kg

Over £39
Under 1Kg

Over £39
Over 1Kg

High Value

UK Standard

FREE

£3.95

£3.95

FREE

FREE

-

UK Non-Standard (Highlands & Islands)

FREE

£3.95

£10.95

FREE

£7.00

FREE over £85

Northern Ireland
(BT Postcodes)

FREE

£3.95

£10.95

FREE

£7.00

FREE over £50

Channel Islands

FREE

£3.95

£15.95

FREE

£12.00

FREE over £100

Republic of Ireland

£7.00

£7.00

£15.95

£5.00

£12.00

FREE over £100

Orders sent to Jersey are exempt from VAT. If you live in Jersey and wish to receive your order VAT free, please put Jersey as your country, not the United Kingdom.

In a Hurry? We also offer 2 different express services within mainland UK:

- Our 'Next Day' service costs an additional £5 and can be applied to any order being delivered to a mainland UK address that is submitted before 3pm.  After this time the Next Day order will be considered a priority for the following day.  (48 hour to Offshore UK destinations)

- Our 'Fast Track' service guarantees delivery within 1-2 days from order placement and costs an additional £3. Any order being delivered to a mainland UK address that is submitted before 3pm is eligible for Fast Track delivery.

Please note that our express services are only available Monday - Friday; orders submitted past 3pm on Friday or during the weekend will be processed and treated as a Monday order, to be delivered on the following Tuesday-Wednesday. Orders cannot be dispatched or delivered on public holidays.  Express orders are trackable and if we have your mobile number on record we will notify you of approximate delivery times on the day.

Shipping to Europe

We are able to waive shipping fees to European destinations for high value orders (over £100, £120 or £150 depending on destination). We can also waive the shipping fee for fine art paint brush only orders with an order total that exceeds £20. The table provides a rough guide to the cost of sending orders to European destinations. If you order from Pinstripinguk.com the shipping fee will be calculated and added to your order on checkout. Please note that the table does not account for volumetric oversized orders, or additional necessary packaging.

PLEASE NOTE - That we may not be able to ship certain items because of their length, volume, weight or because of health & safety shipping restrictions. The current length limit is 1.2mtr for Europe. 

 

Over £20
Fine Art Brush Only Orders

Under £39
Under 1kg

Under £39
Over 1Kg

Over £39
Under 1Kg

Over £39
Over 1Kg

High Value

Belgium

FREE

£9

£12

£5

£10

FREE over £100

The Netherlands

FREE

£9

£12

£5

£10

FREE over £100

Luxembourg

FREE

£9

£12

£5

£10

FREE over £100

France

FREE

£9

£12

£5

£10

FREE over £100

Germany

FREE

£9

£12

£5

£10

FREE over £100

Denmark

FREE

£9

£12

£5

£10

FREE over £100

San Marino

FREE

£10

£20

£5

£10

FREE over £150

Italy

FREE

£9

£15.50

£5

£10

FREE over £120

Spain

FREE

£9

£15.50

£5

£10

FREE over £120

Portugal

FREE

£10

£20

£5

£10

FREE over £150

Austria

FREE

£9

£15.50

£5

£10

FREE over £120

Norway

FREE

£10

£20

£5

£10

FREE over £150

Sweden

FREE

£10

£20

£5

£10

FREE over £150

Finland

FREE

£10

£20

£5

£10

FREE over £150

Shipping to Rest of World

Outside of the UK, shipping fees are calculated according to the weight of the parcel alone. The exception to this rule is if your order consists only of brushes and the total exceeds £20, we will send your order free delivery. If you order from Jacksonsart.com the shipping fee will be calculated and added to your order on checkout. The table provides a rough guide to the cost of sending orders to European destinations but it is not exhaustive, so costs to your order may vary marginally to what is stated on the chart. Please note that the table does not account for volumetric oversized orders, or additional necessary packaging. 

PLEASE NOTE - That we may not be able to ship certain items because of their length, volume, weight or because of health & safety shipping restrictions. The current length limit is 1mtr for Rest of World. 

A note about tax: UK-enforced VAT will be removed from any order total where VAT should not be applied, i.e. If the delivery address is outside of the EU, on checkout. However, the recipient is wholly responsible for the payment of any import duty and taxes, and it is their responsibility to find out if these will apply to the goods within their order. Any returned shipments refused at entry will have the full cost of shipping deducted from any refund.

 Rest of World (Popular)

250g

500g

1000g

1500g

2000g

Fine Art Brush Only Order Over £20

Australia

£6

£7

£13

£19

£25

FREE

Brazil

£6

£7

£13

£19

£34

FREE

Canada

£5

£7

£12

£18

£23

FREE

China

£6

£7

£13

£19

£25

FREE

Hong Kong

£6

£7

£13

£19

£25

FREE

India

£6

£7

£13

£19

£25

FREE

New Zealand

£6

£7

£13

£19

£25

FREE

Russia

£4

£4.50

£7

£10

£12

FREE

USA

£5

£7

£12

£16

£18

FREE

Rest of World (A-Z)

250g

500g

1000g

1500g

2000g

Fine Art Brush Only Order Over £20

Afghanistan

£6

£7

£13

£19

£34

FREE

Albania

£4

£4.50

£7

£10

£12

FREE

Algeria

£6

£7

£13

£19

£34

FREE

American Samoa

£6

£7

£13

£19

£34

FREE

Andorra

£4

£4.50

£7

£10

£12

FREE

Angola

£6

£7

£13

£19

£34

FREE

Anguilla

£6

£7

£13

£19

£34

FREE

Antigua

£6

£7

£13

£19

£34

FREE

Argentina

£6

£7

£13

£19

£34

FREE

Armenia

£6

£7

£13

£19

£34

FREE

Aruba

£6

£7

£13

£19

£34

FREE

Australia

£6

£7

£13

£19

£25

FREE

Azerbaijan

£6

£7

£13

£19

£34

FREE

Bahamas

£6

£7

£13

£19

£34

FREE

Bahrain

£6

£7

£13

£19

£25

FREE

Bangladesh

£6

£7

£13

£19

£34

FREE

Barbados

£6

£7

£13

£19

£34

FREE

Belarus

£4

£4.50

£7

£10

£12

FREE

Belize

£6

£7

£13

£19

£34

FREE

Benin

£6

£7

£13

£19

£34

FREE

Bermuda

£6

£7

£13

£19

£34

FREE

Bhutan

£6

£7

£13

£19

£34

FREE

Bolivia

£6

£7

£13

£19

£34

FREE

Bonaire

£6

£7

£13

£19

£34

FREE

Bosnia Herzegovina

£4

£4.50

£7

£10

£12

FREE

Botswana

£6

£7

£13

£19

£34

FREE

Brazil

£6

£7

£13

£19

£34

FREE

Brunei

£6

£7

£13

£19

£25

FREE

Bulgaria

£4

£4.50

£7

£10

£12

FREE

Burkina Faso

£6

£7

£13

£19

£34

FREE

Burundi

£6

£7

£13

£19

£34

FREE

Cambodia

£6

£7

£13

£19

£25

FREE

Cameroon

£6

£7

£13

£19

£34

FREE

Canada

£5

£7

£12

£18

£23

FREE

Canary Islands

£4

£4.50

£7

£10

£12

FREE

Cape Verde Islands

£6

£7

£13

£19

£34

FREE

Cayman Islands

£6

£7

£13

£19

£34

FREE

Central African Rep.

£6

£7

£13

£19

£34

FREE

Chad

£6

£7

£13

£19

£34

FREE

Chile

£6

£7

£13

£19

£34

FREE

China, Peoples Rep.

£6

£7

£13

£19

£25

FREE

Colombia

£6

£7

£13

£19

£34

FREE

Comoros Islands

£6

£7

£13

£19

£34

FREE

Congo

£6

£7

£13

£19

£34

FREE

Congo, Dem. Rep.

£6

£7

£13

£19

£34

FREE

Cook Islands

£6

£7

£13

£19

£34

FREE

Costa Rica

£6

£7

£13

£19

£34

FREE

Croatia

£4

£4.50

£7

£10

£12

FREE

Cuba

£6

£7

£13

£19

£34

FREE

Curacao

£6

£7

£13

£19

£34

FREE

Cyprus

£4

£4.50

£7

£10

£12

FREE

Czech Republic

£4

£4.50

£7

£10

£12

FREE

Djibouti

£6

£7

£13

£19

£34

FREE

Dominica

£6

£7

£13

£19

£34

FREE

Dominican Rep.

£6

£7

£13

£19

£34

FREE

East Timor

£6

£7

£13

£19

£34

FREE

Ecuador

£6

£7

£13

£19

£34

FREE

Egypt

£6

£7

£13

£19

£34

FREE

El Salvador

£6

£7

£13

£19

£34

FREE

Equatorial Guinea

£6

£7

£13

£19

£34

FREE

Eritrea

£6

£7

£13

£19

£34

FREE

Estonia

£4

£4.50

£7

£10

£12

FREE

Ethiopia

£6

£7

£13

£19

£34

FREE

Falkland Islands

£6

£7

£13

£19

£34

FREE

Faroe Islands

£4

£4.50

£7

£10

£12

FREE

Fiji

£6

£7

£13

£19

£34

FREE

French Guiana

£6

£7

£13

£19

£34

FREE

Gabon

£6

£7

£13

£19

£34

FREE

Gambia

£6

£7

£13

£19

£34

FREE

Georgia

£6

£7

£13

£19

£34

FREE

Ghana

£6

£7

£13

£19

£34

FREE

Gibraltar

£4

£4.50

£7

£10

£12

FREE

Greece

£4

£4.50

£7

£10

£12

FREE

Greenland

£4

£4.50

£7

£10

£12

FREE

Grenada

£6

£7

£13

£19

£34

FREE

Guadeloupe

£6

£7

£13

£19

£34

FREE

Guam

£6

£7

£13

£19

£34

FREE

Guatemala

£6

£7

£13

£19

£34

FREE

Guinea Rep.

£6

£7

£13

£19

£34

FREE

Guinea-Bissau

£6

£7

£13

£19

£34

FREE

Guyana

£6

£7

£13

£19

£34

FREE

Haiti

£6

£7

£13

£19

£34

FREE

Honduras Rep.

£6

£7

£13

£19

£34

FREE

Hong Kong

£6

£7

£13

£19

£25

FREE

Hungary

£4

£4.50

£7

£10

£12

FREE

Iceland

£4

£4.50

£7

£10

£12

FREE

India

£6

£7

£13

£19

£25

FREE

Indonesia

£6

£7

£13

£19

£25

FREE

Iran

£6

£7

£13

£19

£34

FREE

Iraq

£6

£7

£13

£19

£34

FREE

Israel

£6

£7

£13

£19

£34

FREE

Ivory Coast

£6

£7

£13

£19

£34

FREE

Jamaica

£6

£7

£13

£19

£34

FREE

Japan

£6

£7

£13

£19

£25

FREE

Jordan

£6

£7

£13

£19

£25

FREE

Kazakhstan

£6

£7

£13

£19

£34

FREE

Kenya

£6

£7

£13

£19

£34

FREE

Kiribati

£6

£7

£13

£19

£34

FREE

Korea, D.P.R of (North)

£6

£7

£13

£19

£34

FREE

Korea, Rep of (South)

£6

£7

£13

£19

£25

FREE

Kosovo

£4

£4.50

£7

£10

£12

FREE

Kuwait

£6

£7

£13

£19

£25

FREE

Kyrgyzstan

£6

£7

£13

£19

£34

FREE

Laos Peoples Dem. Rep

£6

£7

£13

£19

£34

FREE

Latvia

£4

£4.50

£7

£10

£12

FREE

Lebanon

£6

£7

£13

£19

£34

FREE

Lesotho

£6

£7

£13

£19

£34

FREE

Liberia

£6

£7

£13

£19

£34

FREE

Libya

£6

£7

£13

£19

£34

FREE

Liechtenstein

£4

£4.50

£7

£10

£12

FREE

Lithuania

£4

£4.50

£7

£10

£12

FREE

Macau

£6

£7

£13

£19

£25

FREE

Macedonia

£4

£4.50

£7

£10

£12

FREE

Madagascar

£6

£7

£13

£19

£34

FREE

Malawi

£6

£7

£13

£19

£34

FREE

Malaysia

£6

£7

£13

£19

£25

FREE

Maldives

£6

£7

£13

£19

£34

FREE

Mali

£6

£7

£13

£19

£34

FREE

Malta

£4

£4.50

£7

£10

£12

FREE

Marshall Islands

£6

£7

£13

£19

£34

FREE

Martinique

£6

£7

£13

£19

£34

FREE

Mauritania

£6

£7

£13

£19

£34

FREE

Mauritius

£6

£7

£13

£19

£34

FREE

Mayotte

£6

£7

£13

£19

£34

FREE

Mexico

£5

£7

£12

£18

£23

FREE

Micronesia, Fed States Of

£6

£7

£13

£19

£34

FREE

Moldova, Rep of

£4

£4.50

£7

£10

£12

FREE

Monaco

£4

£4.50

£7

£10

£12

FREE

Mongolia

£6

£7

£13

£19

£34

FREE

Montenegro

£4

£4.50

£7

£10

£12

FREE

Montserrat

£6

£7

£13

£19

£34

FREE

Morocco

£6

£7

£13

£19

£34

FREE

Mozambique

£6

£7

£13

£19

£34

FREE

Myanmar (Burma)

£6

£7

£13

£19

£34

FREE

Namibia

£6

£7

£13

£19

£34

FREE

Nauru, Rep of

£6

£7

£13

£19

£34

FREE

Nepal

£6

£7

£13

£19

£34

FREE

Netherlands Antilles

£6

£7

£13

£19

£34

FREE

Nevis

£6

£7

£13

£19

£34

FREE

New Caledonia

£6

£7

£13

£19

£34

FREE

New Zealand

£6

£7

£13

£19

£25

FREE

Nicaragua

£6

£7

£13

£19

£34

FREE

Niger

£6

£7

£13

£19

£34

FREE

Nigeria

£6

£7

£13

£19

£34

FREE

Niue

£6

£7

£13

£19

£34

FREE

Norway

£4

£4.50

£7

£10

£12

FREE

Oman

£6

£7

£13

£19

£25

FREE

Pakistan

£6

£7

£13

£19

£34

FREE

Palau

£6

£7

£13

£19

£34

FREE

Panama

£6

£7

£13

£19

£34

FREE

Papua New Guinea

£6

£7

£13

£19

£34

FREE

Paraguay

£6

£7

£13

£19

£34

FREE

Peru

£6

£7

£13

£19

£34

FREE

Philippines

£6

£7

£13

£19

£25

FREE

Poland

£4

£4.50

£7

£10

£12

FREE

Puerto Rico

£6

£7

£13

£19

£34

FREE

Qatar

£6

£7

£13

£19

£25

FREE

Reunion, Island of

£6

£7

£13

£19

£34

FREE

Romania

£4

£4.50

£7

£10

£12

FREE

Russian Federation

£4

£4.50

£7

£10

£12

FREE

Rwanda

£6

£7

£13

£19

£34

FREE

Saipan

£6

£7

£13

£19

£34

FREE

Samoa

£6

£7

£13

£19

£34

FREE

Sao Tome & Principe

£6

£7

£13

£19

£34

FREE

Saudi Arabia

£6

£7

£13

£19

£25

FREE

Senegal

£6

£7

£13

£19

£34

FREE

Serbia

£4

£4.50

£7

£10

£12

FREE

Seychelles

£6

£7

£13

£19

£34

FREE

Sierra Leone

£6

£7

£13

£19

£34

FREE

Singapore

£6

£7

£13

£19

£25

FREE

Slovakia

£4

£4.50

£7

£10

£12

FREE

Slovenia

£4

£4.50

£7

£10

£12

FREE

Solomon Islands

£6

£7

£13

£19

£25

FREE

Somalia

£6

£7

£13

£19

£34

FREE

Somaliland Rep. Of

£6

£7

£13

£19

£34

FREE

South Africa

£6

£7

£13

£19

£25

FREE

Sri Lanka

£6

£7

£13

£19

£34

FREE

St Barthelemy

£6

£7

£13

£19

£34

FREE

St Eustatius

£6

£7

£13

£19

£34

FREE

St Kitts

£6

£7

£13

£19

£34

FREE

St Lucia

£6

£7

£13

£19

£34

FREE

St Maarten

£6

£7

£13

£19

£34

FREE

St Vincent

£6

£7

£13

£19

£34

FREE

Sudan

£6

£7

£13

£19

£34

FREE

Suriname

£6

£7

£13

£19

£34

FREE

Swaziland

£6

£7

£13

£19

£34

FREE

Switzerland

£4

£4.50

£7

£10

£12

FREE

Syria

£6

£7

£13

£19

£34

FREE

Tahiti

£6

£7

£13

£19

£34

FREE

Taiwan

£6

£7

£13

£19

£25

FREE

Tajikistan

£6

£7

£13

£19

£34

FREE

Tanzania

£6

£7

£13

£19

£34

FREE

Thailand

£6

£7

£13

£19

£25

FREE

Togo

£6

£7

£13

£19

£34

FREE

Tonga

£6

£7

£13

£19

£34

FREE

Trinidad & Tobago

£6

£7

£13

£19

£34

FREE

Tunisia

£6

£7

£13

£19

£34

FREE

Turkey

£4

£4.50

£7

£10

£12

FREE

Turks & Caicos Islands

£6

£7

£13

£19

£34

FREE

Tuvalu

£6

£7

£13

£19

£34

FREE

Uganda

£6

£7

£13

£19

£34

FREE

Ukraine

£4

£4.50

£7

£10

£12

FREE

United Arab Emirates

£6

£7

£13

£19

£25

FREE

Uruguay

£6

£7

£13

£19

£34

FREE

USA

£5

£7

£12

£16

£18

FREE

Uzbekistan

£6

£7

£13

£19

£34

FREE

Vanuatu

£6

£7

£13

£19

£34

FREE

Venezuela

£6

£7

£13

£19

£34

FREE

Vietnam

£6

£7

£13

£19

£25

FREE

Virgin Islands, British

£6

£7

£13

£19

£34

FREE

Virgin Islands, US

£6

£7

£13

£19

£34

FREE

Yemen

£6

£7

£13

£19

£25

FREE

Zambia

£6

£7

£13

£19

£34

FREE

Zimbabwe

£6

£7

£13

£19

£34

FREE

Privacy & Security

Credit Card Security

When placing an order and at the point that you click on the ‘Confirm Order’ button in order to pay, you will be taken to the PayPal website and you will see that the URL address has changed from Pinstripinguk.com to https://securepayments.paypal.com/. You are now on the PayPal website and your card details are entered here, once completed and authorised by your bank, PayPal send you back to Jackson’s whilst advising us that your payment has gone through and that we may continue processing your order. At no point are your card details entered on the Pinstripinguk.com website nor can any member of thePinstripinguk.com staff see or retrieve your card details. If at any point a refund is needed we advise PayPal and they apply the refund to your card. 

General Website Security

Our website is hosted on its own secure server which is scanned continuously by a security software called ‘Comodo’ looking for malicious software. 

Privacy Policy

All personal information entered into our website when an order is made is treated in the strictest confidence, with certain exceptions as set out below.  All your information will be retained on a secure server purely for use in relation to the processing of your order.

When you make an order on Pinstripinguk.com, we will ask you for your:

Name
Address (Billing and Delivery)
Contact Telephone Number
Email Address
Any delivery instructions

Any personal information is held confidentially.  We will only use your information for the following purposes:

1. To process an order.  

On occasion Pinstripinguk.com will request our suppliers to send items ordered directly to the customer.  In order for this to happen address and contact details may be passed on to the supplier.  In these instances we insist that all data is treated by the supplier in accordance with UK Data Protection laws and is not used for any purpose other than to send orders. In this situation the supplier is employed by Pinstripinguk.com as a data processor and as such they have no ownership or control over your details. All data is handled in the stirctest confidence and is not passed to any third party.

2. To administer the website

3. With consent, to inform you of any products or special offers that may be of interest to you, via our email newsletter. If you do not wish to receive our email newsletter, please ensure that you have informed us by making sure that the appropriate box is unchecked as you go through the check out stages. If you change your mind please let us know by sending a blank email with the subject header ‘REMOVE’ to sales@pinstripinguk.com

4.To collect feedback via Feefo (more information below)

Who are Feefo?

We currently employ an independent review company called Feefo to email customers on our behalf, asking for feedback on both service and the products they have purchased. This is to help us improve customer satisfaction.

How does it work?

Once you place your order with us, Feefo will send you an email, requesting feedback on the products and service you have received from Pinstripinguk.com. Feefo will not contact you for any other reason. Their role within Pinstripinguk.com' organisation is one of Data Processor, and as such they have no control over your contact details. Feefo are employed by Pinstripinguk.com (the Data Controller) to use your contact details solely for the purpose of requesting feedback. Your feedback will appear on the Pinstripinguk.com section of Feefo.com as well as on Pinstripinguk.com (as part of the product information for the product that you have reviewed). All feedback remains anonymous online, although Pinstripinguk.com's staff are able to access your contact details so that they can respond to feedback where necessary.

How can they be trusted with my data?

Feefo are not a third party and have no ownership over the information passed to them. The data remains 100% secure. Feefo work with a large number of highly reputable online stores and have consistently proven to help online stores, including Pinstripinguk.com, raise their online presence as well as inform customers of the real standard of service and products supplied, as reported by fellow customers with a 100% impartial opinion.

I do not wish to be contacted by Feefo, yet I still wish to buy my art materials from Jackson's. Is this possible?

Yes. There is no obligation to provide feedback - each email they they send will invite you to opt out should you wish to. You can also email us at sales@pinstripinguk.com and we can also instruct Feefo to stop contacting you.

Third Party data disclosure

The Information Commissioner's Office states that:

Third party, in relation to personal data, means any person other than –
(a) the data subject,
(b) the data controller, or
(c) any data processor or other person authorised to process data for the data controller or processor

Pinstriping UK will never give any customer data to any third party.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information, we are entitled to do so.

Cookies and server sessions are used on this shopping site to optimise the efficiency and ease of use of Jacksonsart.com - if you require more information relating to this please e-mail webteam@jacksonsart.co.uk.

Returns & Replacements

We are happy to give a credit note or refund for any items returned to Pinstripinguk.com in a fully saleable condition within 14 days of receipt of your order. 

Short-falls or order errors should be registered within 7 days. 

Please note that frames and bespoke canvases are made to measure and cannot be returned unless faulty.

Call 0207 254 0077 to notify us of returns.

Customer Returns should be sent to:

Customer Returns
Pinstriping UK
1 Farleigh Place
London
N16 7SX

Ordering

Terms and Conditions

Thank you for visiting the new Pinstripinguk.com website – we hope you enjoy your shopping experience with us. By browsing and purchasing items from this website you are automatically agreeing to the terms and conditions of the site as set out below. We therefore recommend that you read through these and contact us if you have any concerns regarding its content. If you do not agree to these terms and conditions use of our website is not permitted.

Lowest Prices on the Web Guarantee

Pinstripinguk.com is never knowingly beaten on price. We endeavour to provide our customers with the best possible value and service on our wide range of high quality art materials. If you do manage to find the same product at a lower price on a UK website just send us an email with details of where you have seen it and we will match and amend the price on your order. If you find a lower price within seven days of your purchase from Jackson’s we will credit your account for the difference.
*excludes clearance items, auction sites, non UK owned websites, and promotions exceeding 45% discount of RRP. Please also take in to consideration the postage costs.

All prices listed on our website are inclusive of VAT with the exception of VAT exempt products such as books. If you are purchasing goods to be delivered outside of the EU you are not required to pay VAT and this will be removed from your order total during the checkout process.

Use of the Website

When registering as a customer and logging in you must ensure that all the information you provide is true and accurate and as complete as possible. You agree not to use a false name or register as someone else without that person’s prior knowledge and permission.

Please contact us if any of your personal data changes.

Copyright statement

All content (text and images) on Jacksonsart.com is the property of Jackson's Art Supplies. Permission is granted to reproduce text and images found on Pinstripinguk.com for personal and educational use only. Commercial copying, hiring, lending is prohibited. Any infringement of these rights will be investigated.

Our Rights

Pinstripinguk.com reserves the right to modify or withdraw (either temporarily or permanently) any amount of the website with or without prior warning.

If modifications are made without prior notification to our customers, it is the responsibility of the customer to ensure that they are aware of such changes, and by continuing to purchase affected goods you are expressing your acceptance of these changes. If you do not agree to any change to the conditions then you must immediately stop using the website and contact us.

Suitability for use

Whilst Pinstripinguk.com takes good care to maintain the highest of standards of quality in their products, it is the customers responsibility to ensure that the goods purchased are suitable for their particular requirements and that the goods arrive in an acceptable condition. Many of our products are made from natural substances whose behaviour can vary in different environments. Their structure can also vary according to the process used in their assembly. Pinstripinguk.com strives to maintain consistency and continuity in these matters and in no circumstances will entertain claims for the value of work alleged to have been adversely affected by use of any our products which prove to be unsatisfactory to the user. Our liability is therefore confined to the value of the goods alone.

Pinstripinguk.com will aim to minimise risk of damage to products in transit through wrapping and packing as securely as possible. There are rare occurrences when damage is incurred to delivered orders in transit, and care must always be take to open parcels so as to avoid spillages, further damage to goods and/or damage to other property (carpets/clothing etc). Damage caused as a result of ill considered parcel-opening methods will not be compensated for by Pinstripinguk.com.

Privacy

All personal information entered into our website when an order is made is treated in the strictest confidence, with certain exceptions as set out below. All your information will be retained on a secure server purely for use in relation to the processing of your order.
When you make an order on the Pinstripinguk.com website, we will ask you for your:

Name
Address (Billing and Delivery)
Contact Telephone Number
Email Address
Card Payment details
Any delivery instructions

Any personal information is held confidentially. We will only use your information for the following purposes:

1. To process an order.

On occasion Pinstripinguk.com will request our suppliers to send items ordered directly to the customer. In order to do this address and contact details may be passed on to the supplier. In these instances we insist that all data is treated by the supplier in accordance with UK Data Protection laws and is not used for any purpose other than to send orders. In this situation the supplier is employed byJPinstripinguk.com as a data processor and as such they have no ownership or control over your details. All data is handled in the strictest confidence and is not passed to any third party.

2. To administer the website

3. With consent, to inform you of any products or special offer that may be of interest to you, via our email newsletter. If you do not wish to receive our email newsletter, please ensure that you have informed us by making sure that the appropriate box is unchecked as you go through the check out stages. If you change your mind please let us know by sending a blank email with the subject header ‘REMOVE’ to sales@pinstripinguk.com

4.To collect feedback via Feefo (more information below)

Who are Feefo?
We currently employ an independent review company called Feefo to email customers on our behalf, asking for feedback on both service and the products they have purchased. This is to help us improve customer satisfaction.

How does it work?
Once you place your order with us, Feefo will send you an email, requesting feedback on the products and service you have received from Pinstripinguk.com. Feefo will not contact you for any other reason. Their role within Pinstripinguk.com's organisation is one of Data Processor, and as such they have no control over your contact details. Feefo are employed by Pinstripinguk.com (the Data Controller) to use your contact details solely for the purpose of requesting feedback. Your feedback will appear on the Pinstripinguk.com section of Feefo.com as well as on Pinstripinguk.com (as part of the product information for the product that you have reviewed). All feedback remains anonymous online, although Pinstripinguk.com's staff is able to access your contact details so that they can respond to feedback where necessary.

How can they be trusted with my data?
Feefo are not a third party and have no ownership over the information passed to them. The data remains 100% secure. Feefo work with a large number of highly reputable online stores and have consistently proven to help online stores, including Pinstripinguk.com, raise their online presence as well as inform customers of the real standard of service and products supplied, as reported by fellow customers with a 100% impartial opinion.

I do not wish to be contacted by Feefo, yet I still wish to buy my art materials from Pinstripinguk.com. Is this possible?
Yes. There is no obligation to provide feedback - each email they send will invite you to opt out should you wish to. You can also email us at sales@pinstripinguk.com and we can also instruct Feefo to stop contacting you.

Third Party data disclosure

The Information Commissioner's Office states that:

Third party, in relation to personal data, means any person other than –
(a) the data subject,
(b) the data controller, or
(c) any data processor or other person authorised to process data for the data controller or processor

Pinstripinguk.com will never give any customer data to any third party.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information, we are entitled to do so.

Cookies and server sessions are used on this shopping site to optimise the efficiency and ease of use of Jacksonsart.com - if you require more information relating to this please e-mail webteam@jacksonsart.co.uk.

Order Processing

Contract Creation and electronic contracting

The technical steps required in creating the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website. 
  • We will send to you an order acknowledgement email detailing the products you have ordered. 
  • As your product is shipped we will send you a despatch confirmation email. 
  • The completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have changed or cancelled the order by contacting us within 24 hours of placing the order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock. 
  • Our inability to obtain authorisation for your payment. 
  • The identification of a pricing or product description error. 
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions. 

All correspondence throughout the order process will be conducted in English.

Back Orders and Special order items

If your item is not in stock, we will attempt to contact you. Your order may be delayed for up to 48hrs if we are expecting a delivery of the goods to our warehouse. Alternatively, if you wish, the out of stock item will be sent on at a later date, or you may choose an alternate item or it can be cancelled from your order. Out of stock items will be charged for at the time of the submitting of the order (unlike telephone and postal orders), but can be refunded for on request if the delay deems the products in question to be no longer required.

The estimated delivery dates shown on the website are derived from the estimated date of the next delivery due from the manufacturer of the product. This does not guarantee that the manufacturer has sufficient stock of this item and will deliver the item on this date.

Some items listed on our website are marked as ‘special order’ items and such products are not kept at our warehouse/s. If you choose to purchase one of these items there is likely to be a delay on your whole order until the special order item has arrived from our suppliers.

If you are looking for an item produced by a manufacturer that supplies other products that are for sale on our website, please get in touch as we may be able to special order the item in for you.

Payment, Pricing & Promotions

Pinstripinguk.com are never knowingly beaten on price. We endeavour to provide our customers with the best possible value and service on our wide range of high quality art materials. If you do manage to find the same product at a lower price on a UK website just send us an email with details of where you have seen it and we will match and amend the price on your order. If you find a lower price within seven days of your purchase from Pinstripinguk.com we will credit your account for the difference. 

*excludes clearance items, auction sites, non UK owned websites, and promotions exceeding 45% discount of RRP. Please also take in to consideration the postage costs. 

All prices listed on our website are inclusive of VAT with the exception of VAT exempt products such as books.  If you are purchasing goods to be delivered outside of the EU you are not required to pay VAT and this will be removed from your order total during the checkout process.Credit Card & Pay Pal Payment

We accept Pay Pal and credit / debit card payments on our website. We accept Visa, MasterCard and American Express. All transactions will be charged in pounds sterling and will be converted at the then current applicable exchange rate by your credit card company. For all international orders we are only able to deliver to the credit or debit card holders address. 

Credit Card Security

Your credit card information is safe because we use a fully secure server. Credit card numbers are not stored on our website. 

Orders by Post

If you wish to pay by cheque you will need to send your order in by post. You can write the order out on plain paper or print off a blank order form from the web site. Please make the cheque out to Pinstriping UK. The processing time will be delayed by however long it takes for the order to reach us.  

Mailing address:
Pinstriping UK
1 Farleigh Place
London N16 7SX  

VAT

Tax charges for orders delivered to a UK or European Union address at 20% is added. All non-EU orders are VAT free.  If you are an EU company and VAT registered please email us with your VAT number and country registered so that we may reduce the VAT on your order to zero. 

Reclaiming VAT

When taking goods out of the UK that were purchased for use outside the UK and if the goods leave the country within three months of the purchase, you can claim back the VAT you paid. You pay the VAT, fill out a form you request from us, take the goods through customs at the airport, they inspect the goods and post us back the form. It can take up to three months for them to process the paperwork and send it to us. When we receive the form from them we will refund the VAT. We now charge a £5.00 administration fee for the paperwork for this service. If this pertains to you please ask about this at the time you place an order.