Cookie Policy

Introduction

  1. Our website uses cookies.
  2. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

About cookies

  1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
  2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  4. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

Our cookies

  1. We use both session and persistent cookies on our website.
  2. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
    COOKIE name COOKIE Description
    CART The association with your shopping cart.
    CATEGORY_INFO Stores the category info, which allows pages to be displayed quicker.
    COMPARE The items that you have in the Compare Products list.
    CURRENCY Your preferred currency.
    CUSTOMER An encrypted version of your customer id.
    CUSTOMER_AUTH An indicator if you are currently logged into the store.
    CUSTOMER_INFO An encrypted version of the customer group you belong to.
    CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
    EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
    FRONTEND You session ID on the server.
    GUEST-VIEW Allows guests to edit their orders.
    LAST_CATEGORY The last category you visited.
    LAST_PRODUCT The most recent product you have viewed.
    NEWMESSAGE Indicates whether a new message has been received.
    NO_CACHE Indicates whether it is allowed to use cache.
    PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
    POLL The ID of any polls you have recently voted in.
    POLLN Information on what polls you have voted on.
    RECENTLYCOMPARED The items that you have recently compared.
    STF Information on products you have emailed to friends.
    STORE The store view or language you have selected.
    USER_ALLOWED_SAVE_COOKIE Indicates whether a customer authorized the use of cookies.
    VIEWED_PRODUCT_IDS The products that you have recently viewed.
    WISHLIST An encrypted list of products added to your Wishlist.
    WISHLIST_CNT The number of items in your Wishlist.
    am_promo_notification Used to check promotions available during the checkout.
    external_no_cache Used as part of the page caching.
    xigenCurrencySwitcher Current currency code, used to clear local caches.

Analytics cookies

  1. Details of the third party cookies used by our website are set out below:
    Cookie provider Cookie name(s) Purpose
    Google Analytics
    • _ga
    • _gat
    • _gid
    • __utma
    • __utmb
    • __utmc
    • __utmt
    • __utmz

    Used to anonymously track users to our site, to see how they interact with the website to help us improve user experience.

    Further information

Blocking cookies

  1. Most browsers allow you to refuse to accept cookies; for example:
    1. in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
    2. in Firefox (version 47) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
    3. in Chrome (version 52), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
  2. Blocking all cookies will have a negative impact upon the usability of many websites.
  3. If you block cookies, you will not be able to use all the features on our website.

Deleting cookies

  1. You can delete cookies already stored on your computer; for example:
    1. in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
    2. in Firefox (version 47), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
    3. in Chrome (version 52), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
  2. Deleting cookies will have a negative impact on the usability of many websites.

Our details

  1. If you wish to contact us regarding cookies, this document or for other reasons, all our up-to-date contact information is available on our Contact Us page.