Customer Service
- Shipping & Delivery
-
PLEASE NOTE - 1 SHOT DELIVERY RESTRICTIONS
1 Shot and certain other products are highly flammable and considered dangerous goods for shipping purposes. Delivery costs are calculated on a case-by-case basis, and may be high for international orders. Please contact us if you'd like an accurate quote for your order.Within The British Isles
The standard shipping fee within mainland UK is £3.95 for orders under £39. For order totals over £39 shipping is free. Shipping is also free if your order total exceeds £20 and the parcel weighs less than 400g.
Additional surcharges may be incurred on orders being sent to Highlands & Islands, Northern Ireland, the Channel Islands and EIRE depending on the size or weight of the parcel. The table below shows a guide to our shipping prices to these destinations. If you order from Pinstripinguk.com the shipping fee will be calculated and added to your order on checkout. Please note that the table does not account for volumetric oversized orders, or additional necessary packaging.Over £20
Under 400gUnder £39
Under 1kgUnder £39
Over 1KgOver £39
Under 1KgOver £39
Over 1KgHigh Value
UK Standard
FREE
£3.95
£3.95
FREE
FREE
-
UK Non-Standard (Highlands & Islands)
FREE
£3.95
£10.95
FREE
£7.00
FREE over £85
Northern Ireland
(BT Postcodes)FREE
£3.95
£10.95
FREE
£7.00
FREE over £50
Channel Islands
FREE
£3.95
£15.95
FREE
£12.00
FREE over £100
Republic of Ireland
£7.00
£7.00
£15.95
£5.00
£12.00
FREE over £100
Orders sent to Jersey are exempt from VAT. If you live in Jersey and wish to receive your order VAT free, please put Jersey as your country, not the United Kingdom.
In a Hurry? We also offer 2 different express services within mainland UK:
- Our 'Next Day' service costs an additional £5 and can be applied to any order being delivered to a mainland UK address that is submitted before 3pm. After this time the Next Day order will be considered a priority for the following day. (48 hour to Offshore UK destinations)
- Our 'Fast Track' service guarantees delivery within 1-2 days from order placement and costs an additional £3. Any order being delivered to a mainland UK address that is submitted before 3pm is eligible for Fast Track delivery.
Please note that our express services are only available Monday - Friday; orders submitted past 3pm on Friday or during the weekend will be processed and treated as a Monday order, to be delivered on the following Tuesday-Wednesday. Orders cannot be dispatched or delivered on public holidays. Express orders are trackable and if we have your mobile number on record we will notify you of approximate delivery times on the day.
Shipping to Europe
We are able to waive shipping fees to European destinations for high value orders (over £100, £120 or £150 depending on destination). We can also waive the shipping fee for fine art paint brush only orders with an order total that exceeds £20. The table provides a rough guide to the cost of sending orders to European destinations. If you order from Pinstripinguk.com the shipping fee will be calculated and added to your order on checkout. Please note that the table does not account for volumetric oversized orders, or additional necessary packaging.
PLEASE NOTE - That we may not be able to ship certain items because of their length, volume, weight or because of health & safety shipping restrictions. The current length limit is 1.2mtr for Europe.
Over £20
Fine Art Brush Only OrdersUnder £39
Under 1kgUnder £39
Over 1KgOver £39
Under 1KgOver £39
Over 1KgHigh Value
Belgium
FREE
£9
£12
£5
£10
FREE over £100
The Netherlands
FREE
£9
£12
£5
£10
FREE over £100
Luxembourg
FREE
£9
£12
£5
£10
FREE over £100
France
FREE
£9
£12
£5
£10
FREE over £100
Germany
FREE
£9
£12
£5
£10
FREE over £100
Denmark
FREE
£9
£12
£5
£10
FREE over £100
San Marino
FREE
£10
£20
£5
£10
FREE over £150
Italy
FREE
£9
£15.50
£5
£10
FREE over £120
Spain
FREE
£9
£15.50
£5
£10
FREE over £120
Portugal
FREE
£10
£20
£5
£10
FREE over £150
Austria
FREE
£9
£15.50
£5
£10
FREE over £120
Norway
FREE
£10
£20
£5
£10
FREE over £150
Sweden
FREE
£10
£20
£5
£10
FREE over £150
Finland
FREE
£10
£20
£5
£10
FREE over £150
Shipping to Rest of World
Outside of the UK, shipping fees are calculated according to the weight of the parcel alone. The exception to this rule is if your order consists only of brushes and the total exceeds £20, we will send your order free delivery. If you order from Jacksonsart.com the shipping fee will be calculated and added to your order on checkout. The table provides a rough guide to the cost of sending orders to European destinations but it is not exhaustive, so costs to your order may vary marginally to what is stated on the chart. Please note that the table does not account for volumetric oversized orders, or additional necessary packaging.
PLEASE NOTE - That we may not be able to ship certain items because of their length, volume, weight or because of health & safety shipping restrictions. The current length limit is 1mtr for Rest of World.
A note about tax: UK-enforced VAT will be removed from any order total where VAT should not be applied, i.e. If the delivery address is outside of the EU, on checkout. However, the recipient is wholly responsible for the payment of any import duty and taxes, and it is their responsibility to find out if these will apply to the goods within their order. Any returned shipments refused at entry will have the full cost of shipping deducted from any refund.Rest of World (Popular)
250g
500g
1000g
1500g
2000g
Fine Art Brush Only Order Over £20
Australia
£6
£7
£13
£19
£25
FREE
Brazil
£6
£7
£13
£19
£34
FREE
Canada
£5
£7
£12
£18
£23
FREE
China
£6
£7
£13
£19
£25
FREE
Hong Kong
£6
£7
£13
£19
£25
FREE
India
£6
£7
£13
£19
£25
FREE
New Zealand
£6
£7
£13
£19
£25
FREE
Russia
£4
£4.50
£7
£10
£12
FREE
USA
£5
£7
£12
£16
£18
FREE
Rest of World (A-Z)
250g
500g
1000g
1500g
2000g
Fine Art Brush Only Order Over £20
Afghanistan
£6
£7
£13
£19
£34
FREE
Albania
£4
£4.50
£7
£10
£12
FREE
Algeria
£6
£7
£13
£19
£34
FREE
American Samoa
£6
£7
£13
£19
£34
FREE
Andorra
£4
£4.50
£7
£10
£12
FREE
Angola
£6
£7
£13
£19
£34
FREE
Anguilla
£6
£7
£13
£19
£34
FREE
Antigua
£6
£7
£13
£19
£34
FREE
Argentina
£6
£7
£13
£19
£34
FREE
Armenia
£6
£7
£13
£19
£34
FREE
Aruba
£6
£7
£13
£19
£34
FREE
Australia
£6
£7
£13
£19
£25
FREE
Azerbaijan
£6
£7
£13
£19
£34
FREE
Bahamas
£6
£7
£13
£19
£34
FREE
Bahrain
£6
£7
£13
£19
£25
FREE
Bangladesh
£6
£7
£13
£19
£34
FREE
Barbados
£6
£7
£13
£19
£34
FREE
Belarus
£4
£4.50
£7
£10
£12
FREE
Belize
£6
£7
£13
£19
£34
FREE
Benin
£6
£7
£13
£19
£34
FREE
Bermuda
£6
£7
£13
£19
£34
FREE
Bhutan
£6
£7
£13
£19
£34
FREE
Bolivia
£6
£7
£13
£19
£34
FREE
Bonaire
£6
£7
£13
£19
£34
FREE
Bosnia Herzegovina
£4
£4.50
£7
£10
£12
FREE
Botswana
£6
£7
£13
£19
£34
FREE
Brazil
£6
£7
£13
£19
£34
FREE
Brunei
£6
£7
£13
£19
£25
FREE
Bulgaria
£4
£4.50
£7
£10
£12
FREE
Burkina Faso
£6
£7
£13
£19
£34
FREE
Burundi
£6
£7
£13
£19
£34
FREE
Cambodia
£6
£7
£13
£19
£25
FREE
Cameroon
£6
£7
£13
£19
£34
FREE
Canada
£5
£7
£12
£18
£23
FREE
Canary Islands
£4
£4.50
£7
£10
£12
FREE
Cape Verde Islands
£6
£7
£13
£19
£34
FREE
Cayman Islands
£6
£7
£13
£19
£34
FREE
Central African Rep.
£6
£7
£13
£19
£34
FREE
Chad
£6
£7
£13
£19
£34
FREE
Chile
£6
£7
£13
£19
£34
FREE
China, Peoples Rep.
£6
£7
£13
£19
£25
FREE
Colombia
£6
£7
£13
£19
£34
FREE
Comoros Islands
£6
£7
£13
£19
£34
FREE
Congo
£6
£7
£13
£19
£34
FREE
Congo, Dem. Rep.
£6
£7
£13
£19
£34
FREE
Cook Islands
£6
£7
£13
£19
£34
FREE
Costa Rica
£6
£7
£13
£19
£34
FREE
Croatia
£4
£4.50
£7
£10
£12
FREE
Cuba
£6
£7
£13
£19
£34
FREE
Curacao
£6
£7
£13
£19
£34
FREE
Cyprus
£4
£4.50
£7
£10
£12
FREE
Czech Republic
£4
£4.50
£7
£10
£12
FREE
Djibouti
£6
£7
£13
£19
£34
FREE
Dominica
£6
£7
£13
£19
£34
FREE
Dominican Rep.
£6
£7
£13
£19
£34
FREE
East Timor
£6
£7
£13
£19
£34
FREE
Ecuador
£6
£7
£13
£19
£34
FREE
Egypt
£6
£7
£13
£19
£34
FREE
El Salvador
£6
£7
£13
£19
£34
FREE
Equatorial Guinea
£6
£7
£13
£19
£34
FREE
Eritrea
£6
£7
£13
£19
£34
FREE
Estonia
£4
£4.50
£7
£10
£12
FREE
Ethiopia
£6
£7
£13
£19
£34
FREE
Falkland Islands
£6
£7
£13
£19
£34
FREE
Faroe Islands
£4
£4.50
£7
£10
£12
FREE
Fiji
£6
£7
£13
£19
£34
FREE
French Guiana
£6
£7
£13
£19
£34
FREE
Gabon
£6
£7
£13
£19
£34
FREE
Gambia
£6
£7
£13
£19
£34
FREE
Georgia
£6
£7
£13
£19
£34
FREE
Ghana
£6
£7
£13
£19
£34
FREE
Gibraltar
£4
£4.50
£7
£10
£12
FREE
Greece
£4
£4.50
£7
£10
£12
FREE
Greenland
£4
£4.50
£7
£10
£12
FREE
Grenada
£6
£7
£13
£19
£34
FREE
Guadeloupe
£6
£7
£13
£19
£34
FREE
Guam
£6
£7
£13
£19
£34
FREE
Guatemala
£6
£7
£13
£19
£34
FREE
Guinea Rep.
£6
£7
£13
£19
£34
FREE
Guinea-Bissau
£6
£7
£13
£19
£34
FREE
Guyana
£6
£7
£13
£19
£34
FREE
Haiti
£6
£7
£13
£19
£34
FREE
Honduras Rep.
£6
£7
£13
£19
£34
FREE
Hong Kong
£6
£7
£13
£19
£25
FREE
Hungary
£4
£4.50
£7
£10
£12
FREE
Iceland
£4
£4.50
£7
£10
£12
FREE
India
£6
£7
£13
£19
£25
FREE
Indonesia
£6
£7
£13
£19
£25
FREE
Iran
£6
£7
£13
£19
£34
FREE
Iraq
£6
£7
£13
£19
£34
FREE
Israel
£6
£7
£13
£19
£34
FREE
Ivory Coast
£6
£7
£13
£19
£34
FREE
Jamaica
£6
£7
£13
£19
£34
FREE
Japan
£6
£7
£13
£19
£25
FREE
Jordan
£6
£7
£13
£19
£25
FREE
Kazakhstan
£6
£7
£13
£19
£34
FREE
Kenya
£6
£7
£13
£19
£34
FREE
Kiribati
£6
£7
£13
£19
£34
FREE
Korea, D.P.R of (North)
£6
£7
£13
£19
£34
FREE
Korea, Rep of (South)
£6
£7
£13
£19
£25
FREE
Kosovo
£4
£4.50
£7
£10
£12
FREE
Kuwait
£6
£7
£13
£19
£25
FREE
Kyrgyzstan
£6
£7
£13
£19
£34
FREE
Laos Peoples Dem. Rep
£6
£7
£13
£19
£34
FREE
Latvia
£4
£4.50
£7
£10
£12
FREE
Lebanon
£6
£7
£13
£19
£34
FREE
Lesotho
£6
£7
£13
£19
£34
FREE
Liberia
£6
£7
£13
£19
£34
FREE
Libya
£6
£7
£13
£19
£34
FREE
Liechtenstein
£4
£4.50
£7
£10
£12
FREE
Lithuania
£4
£4.50
£7
£10
£12
FREE
Macau
£6
£7
£13
£19
£25
FREE
Macedonia
£4
£4.50
£7
£10
£12
FREE
Madagascar
£6
£7
£13
£19
£34
FREE
Malawi
£6
£7
£13
£19
£34
FREE
Malaysia
£6
£7
£13
£19
£25
FREE
Maldives
£6
£7
£13
£19
£34
FREE
Mali
£6
£7
£13
£19
£34
FREE
Malta
£4
£4.50
£7
£10
£12
FREE
Marshall Islands
£6
£7
£13
£19
£34
FREE
Martinique
£6
£7
£13
£19
£34
FREE
Mauritania
£6
£7
£13
£19
£34
FREE
Mauritius
£6
£7
£13
£19
£34
FREE
Mayotte
£6
£7
£13
£19
£34
FREE
Mexico
£5
£7
£12
£18
£23
FREE
Micronesia, Fed States Of
£6
£7
£13
£19
£34
FREE
Moldova, Rep of
£4
£4.50
£7
£10
£12
FREE
Monaco
£4
£4.50
£7
£10
£12
FREE
Mongolia
£6
£7
£13
£19
£34
FREE
Montenegro
£4
£4.50
£7
£10
£12
FREE
Montserrat
£6
£7
£13
£19
£34
FREE
Morocco
£6
£7
£13
£19
£34
FREE
Mozambique
£6
£7
£13
£19
£34
FREE
Myanmar (Burma)
£6
£7
£13
£19
£34
FREE
Namibia
£6
£7
£13
£19
£34
FREE
Nauru, Rep of
£6
£7
£13
£19
£34
FREE
Nepal
£6
£7
£13
£19
£34
FREE
Netherlands Antilles
£6
£7
£13
£19
£34
FREE
Nevis
£6
£7
£13
£19
£34
FREE
New Caledonia
£6
£7
£13
£19
£34
FREE
New Zealand
£6
£7
£13
£19
£25
FREE
Nicaragua
£6
£7
£13
£19
£34
FREE
Niger
£6
£7
£13
£19
£34
FREE
Nigeria
£6
£7
£13
£19
£34
FREE
Niue
£6
£7
£13
£19
£34
FREE
Norway
£4
£4.50
£7
£10
£12
FREE
Oman
£6
£7
£13
£19
£25
FREE
Pakistan
£6
£7
£13
£19
£34
FREE
Palau
£6
£7
£13
£19
£34
FREE
Panama
£6
£7
£13
£19
£34
FREE
Papua New Guinea
£6
£7
£13
£19
£34
FREE
Paraguay
£6
£7
£13
£19
£34
FREE
Peru
£6
£7
£13
£19
£34
FREE
Philippines
£6
£7
£13
£19
£25
FREE
Poland
£4
£4.50
£7
£10
£12
FREE
Puerto Rico
£6
£7
£13
£19
£34
FREE
Qatar
£6
£7
£13
£19
£25
FREE
Reunion, Island of
£6
£7
£13
£19
£34
FREE
Romania
£4
£4.50
£7
£10
£12
FREE
Russian Federation
£4
£4.50
£7
£10
£12
FREE
Rwanda
£6
£7
£13
£19
£34
FREE
Saipan
£6
£7
£13
£19
£34
FREE
Samoa
£6
£7
£13
£19
£34
FREE
Sao Tome & Principe
£6
£7
£13
£19
£34
FREE
Saudi Arabia
£6
£7
£13
£19
£25
FREE
Senegal
£6
£7
£13
£19
£34
FREE
Serbia
£4
£4.50
£7
£10
£12
FREE
Seychelles
£6
£7
£13
£19
£34
FREE
Sierra Leone
£6
£7
£13
£19
£34
FREE
Singapore
£6
£7
£13
£19
£25
FREE
Slovakia
£4
£4.50
£7
£10
£12
FREE
Slovenia
£4
£4.50
£7
£10
£12
FREE
Solomon Islands
£6
£7
£13
£19
£25
FREE
Somalia
£6
£7
£13
£19
£34
FREE
Somaliland Rep. Of
£6
£7
£13
£19
£34
FREE
South Africa
£6
£7
£13
£19
£25
FREE
Sri Lanka
£6
£7
£13
£19
£34
FREE
St Barthelemy
£6
£7
£13
£19
£34
FREE
St Eustatius
£6
£7
£13
£19
£34
FREE
St Kitts
£6
£7
£13
£19
£34
FREE
St Lucia
£6
£7
£13
£19
£34
FREE
St Maarten
£6
£7
£13
£19
£34
FREE
St Vincent
£6
£7
£13
£19
£34
FREE
Sudan
£6
£7
£13
£19
£34
FREE
Suriname
£6
£7
£13
£19
£34
FREE
Swaziland
£6
£7
£13
£19
£34
FREE
Switzerland
£4
£4.50
£7
£10
£12
FREE
Syria
£6
£7
£13
£19
£34
FREE
Tahiti
£6
£7
£13
£19
£34
FREE
Taiwan
£6
£7
£13
£19
£25
FREE
Tajikistan
£6
£7
£13
£19
£34
FREE
Tanzania
£6
£7
£13
£19
£34
FREE
Thailand
£6
£7
£13
£19
£25
FREE
Togo
£6
£7
£13
£19
£34
FREE
Tonga
£6
£7
£13
£19
£34
FREE
Trinidad & Tobago
£6
£7
£13
£19
£34
FREE
Tunisia
£6
£7
£13
£19
£34
FREE
Turkey
£4
£4.50
£7
£10
£12
FREE
Turks & Caicos Islands
£6
£7
£13
£19
£34
FREE
Tuvalu
£6
£7
£13
£19
£34
FREE
Uganda
£6
£7
£13
£19
£34
FREE
Ukraine
£4
£4.50
£7
£10
£12
FREE
United Arab Emirates
£6
£7
£13
£19
£25
FREE
Uruguay
£6
£7
£13
£19
£34
FREE
USA
£5
£7
£12
£16
£18
FREE
Uzbekistan
£6
£7
£13
£19
£34
FREE
Vanuatu
£6
£7
£13
£19
£34
FREE
Venezuela
£6
£7
£13
£19
£34
FREE
Vietnam
£6
£7
£13
£19
£25
FREE
Virgin Islands, British
£6
£7
£13
£19
£34
FREE
Virgin Islands, US
£6
£7
£13
£19
£34
FREE
Yemen
£6
£7
£13
£19
£25
FREE
Zambia
£6
£7
£13
£19
£34
FREE
Zimbabwe
£6
£7
£13
£19
£34
FREE
- Returns & Replacements
-
We are happy to give a credit note or refund for any items returned to Pinstripinguk.com in a fully saleable condition within 14 days of receipt of your order.
Short-falls or order errors should be registered within 7 days.
Please note that frames and bespoke canvases are made to measure and cannot be returned unless faulty.Call 0207 254 0077 to notify us of returns.
Customer Returns should be sent to:
Customer Returns
Pinstriping UK
1 Farleigh Place
London
N16 7SX - Ordering
Terms and Conditions
Thank you for visiting the new Pinstripinguk.com website – we hope you enjoy your shopping experience with us. By browsing and purchasing items from this website you are automatically agreeing to the terms and conditions of the site as set out below. We therefore recommend that you read through these and contact us if you have any concerns regarding its content. If you do not agree to these terms and conditions use of our website is not permitted.
Lowest Prices on the Web Guarantee
Pinstripinguk.com is never knowingly beaten on price. We endeavour to provide our customers with the best possible value and service on our wide range of high quality art materials. If you do manage to find the same product at a lower price on a UK website just send us an email with details of where you have seen it and we will match and amend the price on your order. If you find a lower price within seven days of your purchase from Jackson’s we will credit your account for the difference.
*excludes clearance items, auction sites, non UK owned websites, and promotions exceeding 45% discount of RRP. Please also take in to consideration the postage costs.
All prices listed on our website are inclusive of VAT with the exception of VAT exempt products such as books. If you are purchasing goods to be delivered outside of the EU you are not required to pay VAT and this will be removed from your order total during the checkout process.
Use of the Website
When registering as a customer and logging in you must ensure that all the information you provide is true and accurate and as complete as possible. You agree not to use a false name or register as someone else without that person’s prior knowledge and permission.
Please contact us if any of your personal data changes.
Copyright statement
All content (text and images) on Jacksonsart.com is the property of Jackson's Art Supplies. Permission is granted to reproduce text and images found on Pinstripinguk.com for personal and educational use only. Commercial copying, hiring, lending is prohibited. Any infringement of these rights will be investigated.
Our Rights
Pinstripinguk.com reserves the right to modify or withdraw (either temporarily or permanently) any amount of the website with or without prior warning.
If modifications are made without prior notification to our customers, it is the responsibility of the customer to ensure that they are aware of such changes, and by continuing to purchase affected goods you are expressing your acceptance of these changes. If you do not agree to any change to the conditions then you must immediately stop using the website and contact us.
Suitability for use
Whilst Pinstripinguk.com takes good care to maintain the highest of standards of quality in their products, it is the customers responsibility to ensure that the goods purchased are suitable for their particular requirements and that the goods arrive in an acceptable condition. Many of our products are made from natural substances whose behaviour can vary in different environments. Their structure can also vary according to the process used in their assembly. Pinstripinguk.com strives to maintain consistency and continuity in these matters and in no circumstances will entertain claims for the value of work alleged to have been adversely affected by use of any our products which prove to be unsatisfactory to the user. Our liability is therefore confined to the value of the goods alone.
Pinstripinguk.com will aim to minimise risk of damage to products in transit through wrapping and packing as securely as possible. There are rare occurrences when damage is incurred to delivered orders in transit, and care must always be take to open parcels so as to avoid spillages, further damage to goods and/or damage to other property (carpets/clothing etc). Damage caused as a result of ill considered parcel-opening methods will not be compensated for by Pinstripinguk.com.
Privacy
All personal information entered into our website when an order is made is treated in the strictest confidence, with certain exceptions as set out below. All your information will be retained on a secure server purely for use in relation to the processing of your order.
When you make an order on the Pinstripinguk.com website, we will ask you for your:
Name
Address (Billing and Delivery)
Contact Telephone Number
Email Address
Card Payment details
Any delivery instructions
Any personal information is held confidentially. We will only use your information for the following purposes:
1. To process an order.
On occasion Pinstripinguk.com will request our suppliers to send items ordered directly to the customer. In order to do this address and contact details may be passed on to the supplier. In these instances we insist that all data is treated by the supplier in accordance with UK Data Protection laws and is not used for any purpose other than to send orders. In this situation the supplier is employed byJPinstripinguk.com as a data processor and as such they have no ownership or control over your details. All data is handled in the strictest confidence and is not passed to any third party.
2. To administer the website
3. With consent, to inform you of any products or special offer that may be of interest to you, via our email newsletter. If you do not wish to receive our email newsletter, please ensure that you have informed us by making sure that the appropriate box is unchecked as you go through the check out stages. If you change your mind please let us know by sending a blank email with the subject header ‘REMOVE’ to sales@pinstripinguk.com
4.To collect feedback via Feefo (more information below)
Who are Feefo?
We currently employ an independent review company called Feefo to email customers on our behalf, asking for feedback on both service and the products they have purchased. This is to help us improve customer satisfaction.
How does it work?
Once you place your order with us, Feefo will send you an email, requesting feedback on the products and service you have received from Pinstripinguk.com. Feefo will not contact you for any other reason. Their role within Pinstripinguk.com's organisation is one of Data Processor, and as such they have no control over your contact details. Feefo are employed by Pinstripinguk.com (the Data Controller) to use your contact details solely for the purpose of requesting feedback. Your feedback will appear on the Pinstripinguk.com section of Feefo.com as well as on Pinstripinguk.com (as part of the product information for the product that you have reviewed). All feedback remains anonymous online, although Pinstripinguk.com's staff is able to access your contact details so that they can respond to feedback where necessary.
How can they be trusted with my data?
Feefo are not a third party and have no ownership over the information passed to them. The data remains 100% secure. Feefo work with a large number of highly reputable online stores and have consistently proven to help online stores, including Pinstripinguk.com, raise their online presence as well as inform customers of the real standard of service and products supplied, as reported by fellow customers with a 100% impartial opinion.
I do not wish to be contacted by Feefo, yet I still wish to buy my art materials from Pinstripinguk.com. Is this possible?
Yes. There is no obligation to provide feedback - each email they send will invite you to opt out should you wish to. You can also email us at sales@pinstripinguk.com and we can also instruct Feefo to stop contacting you.
Third Party data disclosure
The Information Commissioner's Office states that:
Third party, in relation to personal data, means any person other than –
(a) the data subject,
(b) the data controller, or
(c) any data processor or other person authorised to process data for the data controller or processor
Pinstripinguk.com will never give any customer data to any third party.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information, we are entitled to do so.
Cookies and server sessions are used on this shopping site to optimise the efficiency and ease of use of Jacksonsart.com - if you require more information relating to this please e-mail webteam@jacksonsart.co.uk.
Order Processing
Contract Creation and electronic contracting
The technical steps required in creating the contract between you and us are as follows:
- You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
- We will send to you an order acknowledgement email detailing the products you have ordered.
- As your product is shipped we will send you a despatch confirmation email.
- The completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have changed or cancelled the order by contacting us within 24 hours of placing the order.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
All correspondence throughout the order process will be conducted in English.
Back Orders and Special order items
If your item is not in stock, we will attempt to contact you. Your order may be delayed for up to 48hrs if we are expecting a delivery of the goods to our warehouse. Alternatively, if you wish, the out of stock item will be sent on at a later date, or you may choose an alternate item or it can be cancelled from your order. Out of stock items will be charged for at the time of the submitting of the order (unlike telephone and postal orders), but can be refunded for on request if the delay deems the products in question to be no longer required.
The estimated delivery dates shown on the website are derived from the estimated date of the next delivery due from the manufacturer of the product. This does not guarantee that the manufacturer has sufficient stock of this item and will deliver the item on this date.
Some items listed on our website are marked as ‘special order’ items and such products are not kept at our warehouse/s. If you choose to purchase one of these items there is likely to be a delay on your whole order until the special order item has arrived from our suppliers.
If you are looking for an item produced by a manufacturer that supplies other products that are for sale on our website, please get in touch as we may be able to special order the item in for you.
- Payment, Pricing & Promotions
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Pinstripinguk.com are never knowingly beaten on price. We endeavour to provide our customers with the best possible value and service on our wide range of high quality art materials. If you do manage to find the same product at a lower price on a UK website just send us an email with details of where you have seen it and we will match and amend the price on your order. If you find a lower price within seven days of your purchase from Pinstripinguk.com we will credit your account for the difference.
*excludes clearance items, auction sites, non UK owned websites, and promotions exceeding 45% discount of RRP. Please also take in to consideration the postage costs.
All prices listed on our website are inclusive of VAT with the exception of VAT exempt products such as books. If you are purchasing goods to be delivered outside of the EU you are not required to pay VAT and this will be removed from your order total during the checkout process.Credit Card & Pay Pal PaymentWe accept Pay Pal and credit / debit card payments on our website. We accept Visa, MasterCard and American Express. All transactions will be charged in pounds sterling and will be converted at the then current applicable exchange rate by your credit card company. For all international orders we are only able to deliver to the credit or debit card holders address.
Credit Card Security
Your credit card information is safe because we use a fully secure server. Credit card numbers are not stored on our website.
Orders by Post
If you wish to pay by cheque you will need to send your order in by post. You can write the order out on plain paper or print off a blank order form from the web site. Please make the cheque out to Pinstriping UK. The processing time will be delayed by however long it takes for the order to reach us.
Mailing address:
Pinstriping UK
1 Farleigh Place
London N16 7SXVAT
Tax charges for orders delivered to a UK or European Union address at 20% is added. All non-EU orders are VAT free. If you are an EU company and VAT registered please email us with your VAT number and country registered so that we may reduce the VAT on your order to zero.
Reclaiming VAT
When taking goods out of the UK that were purchased for use outside the UK and if the goods leave the country within three months of the purchase, you can claim back the VAT you paid. You pay the VAT, fill out a form you request from us, take the goods through customs at the airport, they inspect the goods and post us back the form. It can take up to three months for them to process the paperwork and send it to us. When we receive the form from them we will refund the VAT. We now charge a £5.00 administration fee for the paperwork for this service. If this pertains to you please ask about this at the time you place an order.
