Terms and Conditions

Thank you for visiting the Pinstriping UK website – we hope you enjoy your shopping experience with us. By browsing and purchasing items from this website you are automatically agreeing to the terms and conditions of the site as set out below. We therefore recommend that you read through these and contact us if you have any concerns regarding its content. If you do not agree to these terms and conditions use of our website is not permitted.

Please note Pinstriping UK is a trading name of Jackson’s Art Supplies Ltd.


We work out our prices without VAT, and then add that to the cost of items for customers who pay it. This means that some of our prices are rounded to the nearest penny, and that occasionally, when buying large quantities of the same thing, items may appear to be an extra penny or two more expensive. For example, a pot of One Shot that retails for 20p including VAT will actually be more like 20.01p. A customer ordering 100 of them will be charged £20.01 as a result. Please contact customer services if your order is affected - whilst we are unable to change this aspect of our pricing, we'll be happy to remove the difference between the displayed price and the real price.

All prices listed on our website are inclusive of VAT with the exception of VAT exempt products such as books. If you are purchasing goods to be delivered outside of the EU you are not required to pay VAT and this will be removed from your order total during the checkout process.

Use of the Website

When registering as a customer and logging in you must ensure that all the information you provide is true and accurate and as complete as possible. You agree not to use a false name or register as someone else without that person’s prior knowledge and permission.

Please contact us if any of your personal data changes.

Copyright statement

All content (text and images) on pinstripinguk.com is the property of Jackson's Art Supplies. Permission is granted to reproduce text and images found on pinstripinguk.com for personal and educational use only. Commercial copying, hiring, lending is prohibited. Any infringement of these rights will be investigated.

Our Rights

Pinstriping UK reserves the right to modify or withdraw (either temporarily or permanently) any amount of the website with or without prior warning.

If modifications are made without prior notification to our customers, it is the responsibility of the customer to ensure that they are aware of such changes, and by continuing to purchase affected goods you are expressing your acceptance of these changes. If you do not agree to any change to the conditions then you must immediately stop using the website and contact us.

Suitability for use

Whilst Pinstriping UK takes good care to maintain the highest of standards of quality in their products, it is the customers responsibility to ensure that the goods purchased are suitable for their particular requirements and that the goods arrive in an acceptable condition. Many of our products are made from natural substances whose behaviour can vary in different environments. Their structure can also vary according to the process used in their assembly. Pinstriping UK strives to maintain consistency and continuity in these matters and in no circumstances will entertain claims for the value of work alleged to have been adversely affected by use of any our products which prove to be unsatisfactory to the user. Our liability is therefore confined to the value of the goods alone.

Pinstriping UK will aim to minimise risk of damage to products in transit through wrapping and packing as securely as possible. There are rare occurrences when damage is incurred to delivered orders in transit, and care must always be take to open parcels so as to avoid spillages, further damage to goods and/or damage to other property (carpets/clothing etc). Damage caused as a result of ill considered parcel-opening methods will not be compensated for by Pinstriping UK.

Order Processing

Contract Creation and electronic contracting

The technical steps required in creating the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
  • We will send to you an order acknowledgement email detailing the products you have ordered.
  • As your product is shipped we will send you a despatch confirmation email.
  • The completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have changed or cancelled the order by contacting us within 24 hours of placing the order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

All correspondence throughout the order process will be conducted in English.

Back Orders and Special order items

On occasion, items may be out of stock in our warehouse. We cannot place the majority of items on order to be sent at a later date; in cases of changing stock levels, items that are out of stock and placed on order in error can be swapped for an alternative item or cancelled from your order and refunded.

Some higher value items are available for back order. If you have ordered an item that is out of stock and is available for back order, that item will be sent on at a later date, or you may choose an alternative item or it can be cancelled from your order. Back ordered items will be charged for at the time of the submitting of the order, but can be refunded on request if the delay deems the products in question to be no longer required.

The estimated delivery dates shown on the website are derived from the estimated date of the next delivery due from the manufacturer of the product. This does not guarantee that the manufacturer has sufficient stock of this item and will deliver the item on this date.

Some items listed on our website are marked as ‘special order’ items and such products are not kept at our warehouse/s. If you choose to purchase one of these items there is likely to be a delay on your whole order until the special order item has arrived from our suppliers.

If you are looking for an item produced by a manufacturer that supplies other products that are for sale on our website, please get in touch as we may be able to special order the item in for you.

Credit/Debit Card Payment

We accept the following credit and debit cards as payment: Visa, MasterCard, Switch, Maestro, and Solo. We do not currently accept American Express.

Pinstriping UK will take payment at the time of ordering (online) including for items on back order (payment is processed on dispatch for orders submitted by telephone or by post). A refund and cancellation may be obtained at any time. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency. All transactions will be charged in pounds sterling and will be converted at the then current applicable exchange rate by your credit card company.

Orders by Post

If you wish to pay by cheque you will need to send your order in by post. You can write the order out on plain paper or print off a blank order form from the web site. Please make the cheque out to Jackson's Art Supplies. The processing time will be delayed by however long it takes for the order to reach us. Alternatively you can phone or email the order through and we will issue you with an order reference number once the order is on our computerized system. We will ask you to write the order reference number on the back of your cheque.

The address to send orders to is: Jackson’s Art Supplies, 1 Farleigh Place, London, N16 7SX, UK.


Value Added Tax at a rate of 20% is added to all orders within the EU. For customers outside of the EU VAT will be removed. If you are an EU VAT registered business, you can have the VAT removed from your orders. In order to be eligible you need to create an account on our website and then contact customer services, provide them with the email address used to create the account and your registered VAT number which will enable you to order over the website VAT free.

Reclaiming VAT

When taking goods out of the UK that were purchased for use outside the UK and if the goods leave the country within three months of the purchase, you can claim back the VAT you paid. You pay the VAT, fill out a form you request from us, take the goods through customs at the airport, they inspect the goods and post us back the form. It can take up to three months for them to process the paperwork and send it to us. When we receive the form from them we will refund the VAT. We now charge a £5.00 administration fee for the paperwork for this service. If this pertains to you please ask about this at the time you place an order.

Returns Policy

We are happy to issue credit notes or refunds for any items with proof of purchase from Pinstriping UK that are returned in a saleable condition within 30 days of the receipt of your order. The return of such items is the full responsibility of the customer, and the goods must be securely packaged to ensure that they arrive back to us undamaged. Short-falls or order errors should be registered within 7 days.

Descriptions of Products

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Colour swatches that appear online will give a rough indication of the colour of the art supply listed, however due to the differing settings of computer monitors it is impossible to rely 100% on the accuracy of the image as viewed on screen. It is the risk of the purchaser to order unfamiliar colours, and the costs of any returns are the responsibility of the buyer if the actual colour is not appropriate for the customer's requirements. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted by us. We reserve the right to alter prices at any time. In the unlikely event that a price has been entered incorrectly on the website our customer service team will contact you as soon as possible to inform you of the correct price. You are under no obligation to continue with the order.